1. Who We Are
This Privacy Policy applies to the Bed Bro online gaming and betting platform, accessible at bedbro.app and all associated services, applications, and support channels. When this policy refers to "Bed Bro", "we", "us", or "our", it means the company operating the platform and responsible for processing your personal data.
Bed Bro operates as an online casino and sports betting platform serving Pakistani players. As the data controller for the personal information you provide, we are responsible for ensuring that your data is collected, stored, used, and protected in accordance with this policy and applicable data protection obligations.
If you have any questions about how Bed Bro handles your personal data, you can reach our data team at any time via support@bedbro.app or through the live chat function available on every page of the platform.
2. Personal Data We Collect
We collect personal data in different categories depending on your interaction with the Bed Bro platform. The following table summarises the main categories of data we may hold:
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, CNIC number, gender |
Account creation, KYC verification, age compliance |
| Contact Data |
Mobile number, email address, city/province |
Account communication, support, notifications |
| Financial Data |
JazzCash/Easypaisa account reference, bank account details, card last four digits |
Processing deposits and withdrawals |
| Transaction Data |
Deposit history, withdrawal history, bet history, game session records |
Account operation, dispute resolution, compliance |
| Technical Data |
IP address, device type, browser, operating system, session timestamps |
Security, fraud prevention, platform improvement |
| Usage Data |
Pages visited, games played, features used, session duration |
Platform improvement, personalisation |
| Communications Data |
Support chat transcripts, emails, complaint records |
Support quality, dispute resolution |
Bed Bro does not collect or store full payment card numbers. Card payments are processed through our payment provider's secure infrastructure. We only retain the last four digits for your reference.
3. How We Collect Your Data
3.1 Information You Provide Directly
The largest portion of your personal data comes directly from you. When you register for a Bed Bro account, you provide your name, date of birth, mobile number, and other basic details. When you make a deposit or request a withdrawal, you provide or confirm your payment details. When you contact our support team, the content of that conversation is captured. When you submit KYC documents, those documents are received and processed by our compliance team.
3.2 Data Collected Automatically
When you access the Bed Bro platform, we automatically collect certain technical information about your session. This includes your IP address, the type of device you are using, your browser version, the pages you visit, the time and duration of your sessions, and technical error logs where applicable. This data is collected using standard web technologies including cookies, session tokens, and server log files.
3.3 Data from Third Parties
In certain circumstances, Bed Bro may receive data about you from third parties. Our payment providers may confirm the status of a transaction. Fraud prevention services may provide risk scores or flags associated with your device or payment method. Identity verification services may confirm the validity of documents you submit for KYC. We use this third-party data only within the scope of its intended purpose.
4. How We Use Your Personal Data
Bed Bro uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was collected. Our primary uses of your data are as follows:
- Account operation: Creating and managing your Bed Bro account, processing your bets, crediting winnings, and maintaining your transaction history.
- Payment processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, and card processors. Verifying that payment accounts are registered in your name.
- Identity and age verification: Confirming that you are who you say you are and that you meet the 18+ age requirement to use the platform. This includes processing documents submitted for KYC.
- Fraud prevention and security: Detecting and preventing fraudulent activity, multiple account creation, money laundering, and other prohibited conduct. Monitoring unusual betting patterns or account access attempts.
- Customer support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of support interactions.
- Regulatory compliance: Meeting our obligations under applicable licensing conditions, anti-money laundering requirements, and other legal and regulatory frameworks.
- Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and applying responsible gaming tools where appropriate.
- Platform improvement: Analysing how players use the platform to improve game selection, user experience, and technical performance.
- Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive them. See Section 12 for your opt-out rights.
5. Legal Basis for Processing
Bed Bro processes your personal data on the following legal bases:
- Contract performance: Processing necessary to operate your account, handle your deposits and withdrawals, and deliver the gaming services you have signed up for.
- Legal obligation: Processing required to meet our KYC, anti-money laundering, and regulatory compliance obligations.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests do not override your privacy rights.
- Consent: Processing for marketing communications, where you have given explicit consent to receive them. You may withdraw this consent at any time.
6. Sharing Your Personal Data
Bed Bro does not sell your personal data. We share your data only in the following limited and defined circumstances:
6.1 Service Providers
We engage third-party service providers who process data on our behalf to help deliver specific functions on the platform. These include payment processors (JazzCash, Easypaisa, NayaPay, SadaPay, card processors), identity verification providers, fraud prevention services, customer support tools, and cloud infrastructure providers. All service providers are contractually bound to process your data only as instructed by Bed Bro and to maintain appropriate security standards.
6.2 Regulatory and Legal Authorities
Bed Bro may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally obliged to do so — for example, in response to a valid court order, a regulatory investigation, or an anti-money laundering compliance request. We will not disclose more information than is strictly necessary to satisfy the legal requirement.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of the transaction. You would be notified of any such transfer and your data would continue to be processed under equivalent privacy protections.
6.4 With Your Consent
We will not share your data with any third party for their own marketing or commercial purposes without your explicit prior consent.
We never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for their own commercial benefit.
7. Cookies & Tracking Technologies
Bed Bro uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, keep your session secure, and understand how you use the platform.
| Cookie Type |
Purpose |
Required? |
| Essential |
Keeping you logged in, maintaining session security, processing transactions |
Required |
| Functional |
Remembering your language and display preferences, game lobby settings |
Required |
| Analytics |
Understanding platform usage patterns to improve features and performance |
Optional |
| Marketing |
Measuring the effectiveness of promotional campaigns |
Optional |
You can manage your cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of your Bed Bro account. Disabling optional cookies will not affect your core experience but may mean we cannot personalise the platform for you as effectively.
8. Data Security
Bed Bro takes the security of your personal data seriously and has implemented technical and organisational measures appropriate to the nature of the data we hold. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
- Encryption of sensitive data fields at rest in our databases
- Strict access controls limiting data access to authorised personnel on a need-to-know basis
- Regular internal security audits and vulnerability assessments
- Segregation of production and development environments to prevent accidental data exposure
- Secure destruction protocols for data that has exceeded its retention period
- Two-factor authentication options for player accounts to prevent unauthorised access
Despite these measures, no internet-based system is completely immune to security risks. If you suspect that your Bed Bro account has been accessed without your authorisation, please contact our support team immediately so we can take protective action.
In the unlikely event of a data breach that poses a significant risk to your rights, Bed Bro will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
9. Data Retention
Bed Bro retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes that may arise. The main retention periods we apply are:
- Active account data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, to satisfy our anti-money laundering and regulatory record-keeping obligations.
- KYC documents: Retained for a minimum of 5 years following your last transaction or account closure, whichever is later.
- Transaction records: Retained for a minimum of 5 years following each transaction, as required by applicable financial regulations.
- Support communications: Retained for 3 years following the closure of each support case, or longer if the case relates to an ongoing dispute.
- Technical log data: Retained for 12 months from collection, unless retained longer for an active security investigation.
- Marketing preferences: Retained until you withdraw consent or close your account.
When data reaches the end of its retention period and there is no ongoing legal or operational reason to retain it, we delete it securely or anonymise it so it can no longer be linked to you.
10. Your Data Rights
As a Bed Bro player, you have the following rights in relation to your personal data. These rights apply regardless of your location in Pakistan.
You have the right to request a copy of all personal data Bed Bro holds about you. We will provide this within a reasonable timeframe, typically within 30 days of your request. You can make this request by contacting our support team via support@bedbro.app or through live chat.
If any personal data we hold about you is incorrect, incomplete, or out of date, you have the right to request that we correct it. You can update many of your details directly in your account settings. For more significant corrections — such as a name change supported by documentation — please contact our support team.
You have the right to request deletion of your personal data. This right applies when the data is no longer necessary for the purpose it was collected, when you withdraw consent (for consent-based processing), or when the data has been processed unlawfully. Note that we may be required to retain certain data — such as transaction records and KYC documents — for legal and regulatory reasons even following a deletion request. We will explain any such limitations clearly when we respond to your request.
In certain circumstances you may request that we restrict how we process your data — for example, while a dispute about the accuracy of your data is being resolved. Where restriction applies, we will continue to store your data but will not use it for other purposes without your consent or except for legal reasons.
For data that you have provided to us directly and that we process on the basis of consent or contract, you have the right to receive a copy in a structured, commonly used, machine-readable format (such as CSV or JSON). This allows you to take your data and transfer it to another service if you choose.
You have the right to object to processing of your personal data where it is based on our legitimate interests. You also have the right to object to processing for direct marketing purposes at any time. Where you object to marketing, we will stop processing your data for that purpose immediately.
To exercise any of these rights, contact our support team at support@bedbro.app. We will acknowledge your request within 48 hours and aim to provide a full response within 30 calendar days.
11. KYC Documents — Special Handling
Identity documents you submit to Bed Bro as part of the KYC process — including CNIC copies, utility bills, or bank statements — are handled with an additional level of care given their sensitivity.
These documents are reviewed only by authorised compliance staff who are bound by strict confidentiality obligations. They are stored in an access-controlled environment separate from general operational data. They are not used for any purpose other than verifying your identity and age and satisfying our regulatory compliance obligations. They are not shared with any third party except where required by law or regulation.
KYC documents are retained for a minimum of 5 years following the last activity on your account, in line with standard anti-money laundering record-keeping requirements. After this period they are deleted securely.
If you have submitted KYC documents and want to confirm how they are stored or request information about their deletion when eligible, please contact support@bedbro.app directly.
12. Marketing Communications
Bed Bro may send you promotional offers, bonus notifications, platform updates, and other marketing communications. We do this only with your explicit opt-in consent, which you can give during registration or at any time in your account settings.
Marketing communications are delivered by SMS to your registered mobile number and by email to your registered email address. You can opt out of marketing communications at any time by:
- Updating your notification preferences in your account settings
- Replying STOP to any promotional SMS
- Clicking the unsubscribe link in any promotional email
- Contacting our support team directly
Opting out of marketing communications will not affect your ability to receive essential account communications such as deposit confirmations, withdrawal notifications, and security alerts. These are sent regardless of your marketing preferences because they are necessary for the operation of your account.
13. Minors — 18+ Only
Bed Bro is strictly for persons who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If we become aware that data has been provided by a person under 18, we will delete that data immediately and close the relevant account.
If you are a parent or guardian and believe your child has created a Bed Bro account or provided personal data to the platform, please contact our support team immediately at support@bedbro.app. We will investigate and take prompt action.
14. Third-Party Links
The Bed Bro platform does not contain links to external third-party websites as a matter of policy. All navigation within the platform directs you to pages within bedbro.app. If you encounter any link that appears to lead outside of Bed Bro, please report it to our support team as this may indicate a security concern.
Bed Bro's Privacy Policy applies only to data processed through the bedbro.app platform and its directly associated services. We are not responsible for the privacy practices of any third-party services you may access independently.
15. Updates to This Privacy Policy
Bed Bro reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our practices, changes in applicable law, or improvements to our services. When we make material changes to the policy, we will notify registered players by SMS or email at least 7 days before the changes take effect.
The current version of the Privacy Policy will always be available on this page with the effective date stated at the top. Continued use of the Bed Bro platform following notification of a policy update constitutes your acknowledgement of the revised policy.
If any update materially changes how we use your data in a way that requires fresh consent, we will seek that consent before the new processing begins. You will not be forced to accept processing that relies on your consent.
16. How to Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Bed Bro handles your personal information, please reach out to us through any of the following channels:
- Email: support@bedbro.app (mark your email "Privacy Request" in the subject line)
- Live Chat: Available 24/7 from any page on the Bed Bro platform
- Languages: Urdu and English supported
We aim to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 30 calendar days. If your request is particularly complex, we may extend this by a further 30 days, in which case we will let you know within the initial 30-day period.
For urgent data concerns — such as suspected unauthorised access to your account — please use live chat for the fastest response. Our team is available around the clock.
